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    Frequently Asked Questions

    Resort Questions

    3 pm check in, 11 am check out.

    Late check out and early check in are based on availability. Please contact the hotel directly at (808) 923-3111

    English and Japanese

    Our resort fee is 45 USD plus tax per day, per room. This charge will be added at checkout. A few of the many inclusions are: WiFi up to four devices per room, In room coffee and tea, local and international phone calls up to 60-minutes daily, 2 Outrigger Ozone reusable watter bottles.

    See full list of inclusions here

    Yes, there is Wi-Fi in all rooms and common areas. If you are waiting to get checked in, please ask the Front Desk for the Wi-Fi password. You will have Wi-Fi access once you are checked in.

    We currently do not have a spa available on property but our conceirge can provide a recommendation upon request.

    Yes, please see our front desk to inquire about our laundry services. 

    8 am - 8 pm daily. There are no lifeguards on duty.

    2 Pool side cabanas available. $250 for full day and $150 for half day rental.
    7 Day Beds available. $100 for full day and $50 for half day rental.

    To book your cabanas: https://outriggerreef.ipoolside.com

    Cash and all major credit cards.

    Dining at Kani Ka Pila Grille can be billed to the your room.

    We offer valet parking at 45 USD per 24-hours. There is unlimited in/out privileges.

    Yes, located at the Pacific Tower lobby by the front desk

    Outrigger Reef Waikiki Beach Resort

    Phone: +1 808 923 3111 

    Email: orf@outrigger.com

    Travel Questions

    The beach is located steps away from the hotel! Please walk towards the backside of the hotel to get to the ocean. If you would like to visit Waikiki beach, please make your way to Kalakaua Avenue and walk towards our sister property, Outrigger Waikiki Beach Resort.

    Honolulu Surf Club Hawaii is located on our beach front. They offer beach chaise rentals and surfing lessons.

    2169 Kalia Road. Honolulu HI, 96815

    Two hours if it's a domestic flight, Three hours if it’s international. The drive to the airport can take anywhere from 30 minutes to 1-hour as it depends on the time of day. If you need additional guidance, please feel free to stop by the front desk or bell desk when you are here.

    From airport arrival terminal exit toward WAIKIKI/HONOLULU.

    Go up the ramp and stay to RIGHT going EAST toward WAIKIKI/HONOLULU for 1 mile/1.61 km to H1 Freeway.

    Merge onto H1 East.

    Get into LEFT lane and continue on H1 EAST for .8 miles/1.29 km going toward HONOLULU.

    Take exit 23 to PUNAHOU ST and get into RIGHT lane, turning RIGHT onto PUNAHOU ST.

    Go south on PUNAHOU ST for one block (.07 miles/.11 km).
    Turn RIGHT onto SOUTH BERETANIA ST and travel for one block (.06 miles/.09 km).

    Get into LEFT lane and make LEFT at first traffic signal onto KALAKAUA AVE.

    Continue on KALAKAUA AVE then turn RIGHT onto BEACHWALK.

    Outrigger Reef Waikiki Beach Resort on the Beach is STRAIGHT ahead where BEACHWALK ends at KALIA RD

     

    Reservation Questions

    Room rates do not include 4.712% Hawaii State General Excise Tax, 10.25% Hawaii Transient Accommodations Tax and and 3% County Transient Tax. Taxes will be added to total charges at check-out. Tax rates are subject to change without notice and any increases will be passed on to the guest.

    Applies to dates of arrival January 5 - December 23: A reservation must be cancelled 3 days or more prior to arrival to avoid a cancellation charge of 1 night room rate plus taxes.
    Applies to dates of arrival December 24 – January 1 inclusive: A reservation must be cancelled 45 days or more prior to arrival to avoid a cancellation charge of full payment of room and tax charges for entire length of original booking.

    Major credit or debit cards are accepted for room deposits.

    If a guest chooses to secure a reservation or place a room deposit upon check-in with a debit card/credit card, the financial institution that issued the card will typically place a hold on funds equal to the total cost of the guest’s entire itinerary including room, tax, mandatory cleaning charge, and other related expenses. The financial institution’s policies and practices govern the manner and timing of the release of any hold on funds. Outrigger is also not responsible for any overdraft charges or other fees that may result from the financial institution’s policies and practices.

    A reservation is guaranteed with a valid credit or debit card. Major credit and debit cards are accepted.

    Applies to dates of arrival January 5 - December 23: A reservation must be cancelled 14 days prior to arrival to avoid a cancellation charge of full payment of room and tax charges for entire length of stay.
    Applies to dates of arrival December 24 - January 1 inclusive: A reservation must be cancelled 30 days or more prior to arrival to avoid a cancellation charge of full payment of room and tax charges for entire length of stay.

    Change and cancel policies for specials and promotional offers may vary. Please refer to the specific offer for details.

    If you have any questions, please contact our Reservations Department at reservations@outrigger.com

    Your next vacation awaits.