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    Resort questions

    Check-in is 1500
    Check-out is 1100

    Our hosts speak Thai, English and French.

    Yes, the resort has Wi-Fi in rooms and common areas. 

    Yes, there are two swimming pools at the resort. In addition, the resort is located on the beach for additional water activities. 

    As we are located on an island, there is no parking. The resort is accessible by boat. 

    Yes, laundry service is available for an additional charge. 

    The resort is located on the beach.  

    There is no resort charge.

    Yes, the resort has its own spa on property. 

    We accept all major credit cards and cash. 

    There are no ATMs at the resort. 

    Travel questions

    We offer convenient transfer services between Phuket and The Resort at an additional charge.

    You may choose between shared or private transfer options:

    Shared transfer:

    • Operates once daily
    • Schedule:
      • Royal Phuket Marina to The Resort: Departs at 14:00 / Arrives around 15:30
      • The Resort to Royal Phuket Marina: Departs at 11:00 / Arrives around 12:30
    • Includes pickup and drop-off from/to Phuket Airport.

    Private transfer:

    • Available upon request
    • Maximum capacity: 10 persons
    • Service hours: 06:00 – 16:00
    • Includes direct pickup/drop-off from Phuket Airport or any hotel in Phuket.

    For rates and bookings, please contact our Reservations Team at: reservations.phiphi@outrigger.com 

    11 Moo 8 Laem Tong, Koh Phi Phi, Ao Nang, Krabi 81000, Thailand 

    It is recommended to arrive at the airport 3 hours before departure for international flights and 2 hours before departure for domestic flights.  

    Reservations questions

    Yes, our final reservation confirmation is inclusive of all taxes.  

    Guests aged 0–3.99 years are considered infants, 4–11.99 years are children, and guests aged 12 years and above are classified as adults.

    5 rooms and above are considered a group.  

    All major credit cards and cash are accepted.

    Cancellation policy varies depending on the rate plan and season. Below are cancellation policies for Flexible rate bookings: 

    1 Nov - 20 Dec  

    A fee equivalent to 50% of the total reservation will be charged if cancelled less than 21 days prior to arrival. 

    21 Dec - 10 Jan  

    50% of the total reservation will be charged if cancelled less than 45 days prior to arrival.  

    11 Jan - 20 Apr  

    50% of the total reservation will be charged if cancelled less than 21 days prior to arrival. 

    21 Apr - 31 Oct  

    50% of the total reservation will be charged if cancelled less than 7 days prior to arrival. 

    The minimum check-in age is 18 years old when not accompanied by parents/guardians.

    All reservations must be guaranteed with a credit card or VCC. 

    You can email us at reservations.phiphi@outrigger.com.

    Your next vacation awaits.