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    Frequently Asked Questions

    Resort Questions

    Check in time is 3 pm and check out is 11 am. Check your email confirmation for availability of early check in and late check out.

    English

    Daily Resort Fee of $30 + tax. includes a welcome shell lei, tote bag, cultural activities,daily pool refreshments, daily access to outdoor games, fitness classes, spa discount and more.

    See full list of inclusions here

    Yes there is Wi-fi in all rooms and common areas and is included as part of the property resort fee.

    Hoola Spa offers a menu of ancient Hawaiian therapies and modern spa treatments. The spa features massage, body and skin treatments, and nail, hair, and makeup services for men and women. Enjoy a couple's massage or detox in the steam room. Ho'ola Spa features the first salt room in the Hawaiian Islands. Our Himalayan Salt Room cleanses the lungs of bacteria, irritants, and pollutants, Breathing in the salt particles also reduces respiratory tract inflammation and promotes skin health. Experience the Himalayan Salt Room when you book a massage. (The Steam and salt room are currently unavailable and no telling when it will be open again.)Make your spa appointments in advance to ensure you can schedule your time of peace and relaxation. Must be 16 years and older. Call (808) 930-4848 ext. 4848 or email us at hoolaspa@gmail.com to find your bliss.

    Yes, please see our front desk to inquire about our laundry services.

    Yes. The Outrigger Kona Resort & Spa features the largest convention center on the Kona Coast. The resort offers a stunning ballroom for receptions, weddings and events, ocean-view meeting rooms, a garden courtyard, and the dramatic Pa‘aki Point. The grand lawn overlooking Keauhou Bay is the perfect place for parties and live entertainment.

    Events are supported by an expert staff, state-of-the-art audiovisual equipment and catering that uses the freshest ingredients sourced from Big Island farmers and fishermen. Visit our meeting and events page for easy planning.

    Dive in and cool off in our outdoor pools. Swim and play in the lagoon-style pool with a 200 ft long twisting waterslide, and let the kids splash around in the wading pool. Relax and soak up the sun with drinks from the Holua Poolside Bar & Lounge, or soak in the healing hot tub.

    Pool is open 8 am to 10 pm, slide is open 9 am to 6 pm. No lifeguards on duty.

    A credit card is needed to check into the resort. Most credit cards and cash are accepted forms of payment at the front desk upon checkout. Only credit cards accepted at the restaurants Holua Poolside Bar and Wailele Café. Cash not accepted at the restaurants. Guest can room charge at the restaurants.

    Self parking charge $25 + tax per night, valet parking charge $35 + tax per night.

    Yes located at the front desk

    Phone: +1 808 930 4900

    Outrigger Kona Resort and Spa offers island-inspired dining and culinary experiences with fresh seafood, tropical drinks, and ocean views. Enjoy Hawaiian and American fare made from the freshest island ingredients and live music at Wailele Café. Lounge in the sun with local food and drinks from the Holua Poolside Bar and Lounge. The resort also offers event catering, In-room dining (returning soon) and the best happy hour in Kona.

    Travel Questions

    If you would like to book a shuttle from the airport, you can make advanced reservations through Speedishuttle. You can book a one-way or round-trip ticket for a fee on their website at https://www.speedishuttle.com. There is also taxi service at the airport.

    From Outrigger Kona Resort to the Kona Airport allow yourself at least 45 minutes. TSA advises arriving at the airport two hours before your flight for domestic travel and three hours before your flight for international travel. If you are travelling during peak times like early mornings or evening, during holidays and other times of events please plan accordingly and allow for extra time.

    Hawaii Island offers two commercial airports that serve travelers, including Kona International Airport on the west side of the island, and Hilo International Airport. Kona International Airport is closest to the Outrigger Kona Resort & Spa.

    Ridesharing services such as Uber and Lyft are offered in Kona and throughout the Big Island of Hawaii, with service to both international airports on the island. There are designated pick-up locations at Ellison Onizuka Kona International Airport (KOA) and Hilo International Airport (ITO) for rideshare services.

    78-128 Ehukai St. Kailua-Kona, HI 96740

    Perched above the lava rock cliffs, guests of the Outrigger Kona Resort & Spa can access the nearby beach at Keauhou Bay which features a boat ramp, kayak rentals, snorkeling tours, sport fishing cruises and the Keauhou Canoe Club. The bay also offers a sandy beach with a volleyball court, picnic tables and grassy area. The birthplace of King Kamehameha III and once the hideaway for Hawaiian royalty Keauhou Bay is on the National Register of Historic Places.

    To drive around the Island of Hawaii will take about eight hours. If you follow the coast, it's about 300 miles to drive around the Big Island. If you want to stop and explore, or cut across, the drive will take longer.

    Downtown Kona with various shops and Oceanside restaurants is a 15-minute drive from the resort.

    Reservation Questions

    Room rates do not include 4.712% Hawaii State General Excise Tax, 10.25% Hawaii Transient Accommodations Tax and and 3% County Transient Tax. Taxes will be added to total charges at check-out. Tax rates are subject to change without notice and any increases will be passed on to the guest.

    A reservation must be cancelled 3 days or more prior to arrival to avoid a cancellation charge of 1 night room rate plus taxes.

    Change and cancel policies for specials and promotional offers may vary. Please refer to the specific offer for details.

    Major credit or debit cards are accepted for room deposits.

    If a guest chooses to secure a reservation or place a room deposit upon check-in with a debit card/credit card, the financial institution that issued the card will typically place a hold on funds equal to the total cost of the guest’s entire itinerary including room, tax, mandatory cleaning charge, and other related expenses. The financial institution’s policies and practices govern the manner and timing of the release of any hold on funds. Outrigger is also not responsible for any overdraft charges or other fees that may result from the financial institution’s policies and practices.

    A reservation is guaranteed with a valid credit or debit card. Major credit and debit cards are accepted.

    Full pre-payment of room and tax for entire stay will be charged to a registered guest's credit card within 24 hours of booking. No refunds for cancellations and/or modifications.

    If you have any questions, please contact our Reservations Department at reservations@outrigger.com. 

    Miscellaneous Questions

    The original Kona Brewery in located in Kailua-Kona on the Big Island of Hawaii. The famous Kona Brewing Co. offers two taprooms - the Kona Brewpub right next to the brewery and one on the island of Oahu. The Kona Brewpub offers fresh Kona beer, local food, and aloha spirit, just 8 miles (20 minutes) north of the Outrigger Kona Resort & Spa.

    The sun-kissed Kona Coast is a vacation paradise on the western shores of the Big Island of Hawaii. This beautiful region offers exciting attractions, cultural sites, beaches, waterfalls, golf courses, volcanoes, and endless adventures. Our favorite things to do in Kona include:

    • Snorkeling with manta rays in Keauhou Bay
    • Touring Kona coffee farms
    • Historic Kailua Village shopping and dining
    • Tasting local beer at the Kona Brewing Company and Ola Brewing Co.
    • Cruising to Kealakekua Bay and its spectacular coral reef
    • Flying over Volcanoes National Park and the Ring of Fire
    • Stargazing at the Mauna Kea summit
    • Experiencing Hawaiian culture at Puʻuhonua o Hōnaunau National Historical Park

    The best place to see dolphins and swim with these amazing creatures is on the Kona Coast of the Island of Hawaii. Spinner dolphins in Hawaii rest in the shallow, sandy-bottom bays along the Kona Coast during the day (10 am - 2 pm). The bays provide protection from deep-water predators and rich offshore feeding grounds at night. The Kona Coast offers several dolphin tours, which can be reserved through Outrigger's concierge. 

    The best places to see dolphins in Kona are: 

    Makako Bay, next to Kona International Airport

    Kealakekua Bay, south of Kona and one of the best snorkeling spots on the island

    Honaunau Bay, a great snorkeling spot next to Puuhonua o Honaunau National Park

    Kauhako Bay, 23 miles south of Kona above Hookena Beach Park

    Kona Country Club is a championship 18-hole course with stunning ocean views, located adjacent to the resort. The course is one of the top-ranked golf courses in Hawaii with lush wide fairways, natural lava rocks, and blue water.

    Yes! Kona is safe for travelers and residents and crime rates are much lower than in most cities across the United States. While Kona is very safe to travel around, visitors should always follow these safety tips:

    • Use a credit card or bank card to avoid carrying large amounts of cash
    • Leave your valuables in your hotel room safe
    • Don't leave items unattended on the beach
    • Don't share too much information about yourself with strangers
    • If you are keeping items in the trunk of your car, put them in before your destination
    • Keep your hotel door and glass door to the lanai locked
    • Always keep your cellphone and charger with you
    • Use front pockets for your wallet and key cards
    • Travel in groups and plan your itinerary ahead of time

    Located on the Big Island's west coast, Kailua-Kona and the Outrigger Kona Resort & Spa are 76.6 miles or a 1:45 minute drive from Hawaii Volcanoes National Park via HI-11/Hawaiʻi Belt Rd, to Kaleiopapa St. Our concierge can assist with transportation and directions.

    The climate above the resort is ideal for coffee with many farms just 15 minutes away.

    Keauhou Bay and Harbor is an easy 5-minute stroll from the resort and feature a marina for boating, fishing and manta ray tours.

    Your next vacation awaits.