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    Frequently Asked Questions

    Resort Question

    Check-in is at 3 pm and check-out is at 11 am.

    A credit card pre-authorisation of $150 per room per stay is required upon check-in. This pre-authorisation will cover future incidental charges such as food and beverages, activities, spa, etc. The pre-authorised amount is set aside by your bank for a period of up to 10 working days and will affect your available funds balance or spending limit.  Please ensure there is a sufficient credit limit available on your card.  Any portion of such pre-authorisation that is not applied for incidental charges will be made available to you, typically within 10 working days.

    English

    No resort charge.

    Complimentary Wi-Fi on the property

    We have the day spa named "Bebe Spa"

    Yes, 2 pools including an adults only pool with swim up pool bar and a family pool

    Mastercard, Visa, AMEX, Debit Cards (EFTPOS), cash is accepted at our front desk.

    Complimentary parking

    Yes, on the ground floor of the resort lobby block.

    Yes, please see our front desk to inquire about our laundry services.

    Travel Question

    Travel to the resort by Private transfer, Taxi, Coach or Helicopter; our recommendation is a private transfer with Tewaka Transfers.

    Tewaka Transfers is an award-winning, 100% Fijian-owned and operated transport company with a fleet of sedans, SUVs, mini-coaches, and 53-seat coaches.

    Your experience begins on arrival at Nadi International Airport where you will be personally met by the friendly Tewaka’s Airport Team. The guest transfer rate is inclusive of Shell Lei, Bottled Water and Wi-Fi connection in vehicles.

    A luggage trailer can be fitted to larger vehicles, accommodating families and groups traveling together. The vehicles are all fully air-conditioned and equipped with GPS tracking devices.

    The guest transfer rate (FJD):
    FJ$258 in a private car/ one way – Max 4 persons
    FJ$330 in a private van / one way – Max 6 persons
    FJ$500 in a private van / one way – Max 12 persons
    FJ$738 in a private van / one way – Max 15 persons

    (Terms and conditions applies)

     
    Access your preferred rates by booking directly with Tewaka Transfers: click here

    OUTRIGGER Fiji Beach Resort is a beachfront resort

    Depart the resort 4 hours prior to departure time. It takes an hour and 10 minutes from the resort to the airport.

    Reservation Questions

    15% Value Added Tax (VAT) will be added to total charges at check-in. Tax rates are subject to change without notice and any increases will be passed on to the guest.

    All cancellations must be made in writing.

    For cancellations within 14 days of arrival, a cancellation fee equal to 1 night's accommodation plus taxes and fees will be charged.

    Cancellations within 7 days of arrival and all no-shows will be charged for the full stay up to a maximum of 3 nights plus taxes and fees.

    Guests that are no-show and check in after their scheduled arrival date will be charged accommodations plus taxes and fees for all nights that the room was booked but not occupied.

    Change and cancel policies for specials and promotional offers may vary. Please refer to the specific offer for details.

    Major credit or debit cards are accepted for room deposits.

    If a guest chooses to secure a reservation or place a room deposit upon check-in with a debit card/credit card, the financial institution that issued the card will typically place a hold on funds equal to the total cost of the guest’s entire itinerary including room, tax, mandatory cleaning charge, and other related expenses. The financial institution’s policies and practices govern the manner and timing of the release of any hold on funds. OUTRIGGER is also not responsible for any overdraft charges or other fees that may result from the financial institution’s policies and practices.

    Full pre-payment of room and tax for the entire stay will be charged to a registered guest's valid credit card within 24 hours of booking. A 3% administrative fee applies when payment is made by credit or debit card (excludes local debit/credit cards).

    Full pre-payment of room and tax for entire stay will be charged to a registered guest's credit card within 24 hours of booking. No refunds for cancellations and/or modifications.

    If you have any questions, please contact our Reservations Department at reservations@outriggerfiji.com.fj.

    Your next vacation awaits.