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    Frequently Asked Questions

    Resort Question

    Check in at 2 pm, check out at 10 am


    No resort charge

    Free Wi-Fi in resort common areas

    Yes, Day Spa

    Yes, there are 2 pools

    Cash, Mastercard, Visa, AMEX, Debit Cards (EFTPOS)

    No parking

    No, but cash can be requested at Reception which is charged back to room and settled on checkout

    Yes, please see our front desk to inquire about our laundry services.

    Travel Question

    Castaway Island, Fiji Resort is located on the 174-acre private Castaway Island in Fiji's Mamanuca Island group. The resort is easily accessed from Nadi International Airport (NAN) on Viti Levu Island.

    South Sea Cruises - Catamaran

    South Sea Cruises operates daily air-conditioned catamaran service between Port Denarau Marina and Castaway Island. Crusing time is approximately 90 minutes. Please check in 30 minutes prior to departure time.

    Three transfers daily:

    Depart Denarau 09:00
    Arrive/Depart Castaway Island 10:50
    Arrive Denarau 12:00

    Depart Denarau 12:15
    Arrive/Depart Castaway Island 13:50
    Arrive Denarau 15:00

    Depart Denarau 15:15
    Arrive/Depart Castaway Island 16:20
    Arrive Denarau 18:20

    Send email to South Sea Cruises
    Book online

    Mamanuca Express - Water Taxi

    Private water taxi service for up to 30 passengers is available from Port Denarau Marina. Schedule custom departure times to accommodate late night arrivals and early morning departures. 24/7 service.

    T: +679 675 0151
    M: +679 777 0021
    Send email to Mamanuca Express 
    Learn more

    Pacific Island Air - Seaplane and Helicopter

    Travel to Castaway Island by amphibious floatplanes or helicopter from Nadi International Airport. Flight time is approximately 10 minutes. Advance reservations are required.

    Send email to Pacific Island Air
    Book online 

    Island Hoppers - Helicopter

    Island Hoppers also provides helicopter service from Nadi International Airport. Flight time is approximately 10 minutes. Advance reservations are required.

    Send email to Island Hoppers

    Check in at airport is 4 hours before departure and to be arranged with transfer provider on departure time from Resort

    Our resort is beach front

    Reservation Questions

    15% Value Added Tax (VAT) will be added to total charges at check-out. Tax rates are subject to change without notice and any increases will be passed on to the guest.

    Cancellations or amendments must be made 22 days or more from check-in date to receive full reimbursement. For cancellations or amendments between 7 to 21 days of arrival, a cancellation fee equal to 1 night's accommodation plus taxes and fees will be applied and the rest will be reimbursed.

    Cancellations or amendments within 7 days of arrival and all no-shows will be charged for the full stay (no refund given). Guests that are no-show and check in after their scheduled arrival date will be charged accommodations plus taxes and fees for all nights that the room was booked but not occupied.

    Change and cancel policies for specials and promotional offers may vary. Please refer to the specific offer for details.

    Major credit or debit cards are accepted for room deposits.

    If a guest chooses to secure a reservation or place a room deposit upon check-in with a debit card/credit card, the financial institution that issued the card will typically place a hold on funds equal to the total cost of the guest’s entire itinerary including room, tax, mandatory cleaning charge, and other related expenses. The financial institution’s policies and practices govern the manner and timing of the release of any hold on funds. OUTRIGGER is also not responsible for any overdraft charges or other fees that may result from the financial institution’s policies and practices.

    Full pre-payment of room and tax for the entire stay will be charged to a registered guest's valid credit card within 24 hours of booking. A 3% administrative fee applies when payment is made by credit or debit card (excludes local debit/credit cards).

    Full pre-payment of room and tax for entire stay will be charged to a registered guest's credit card within 24 hours of booking. No refunds for cancellations and/or modifications.

    If you have any questions, please contact our Reservations Department at

    Your next vacation awaits.