Guest and Host Safety


The Outrigger Way is founded on caring for our guests, our hosts and the places we reside. We extend this dedication to providing the highest standards for health and safety at each of our properties. With that in mind, we have taken these additional steps and more to provide you with a worry-free stay. 

View Outrigger's Health and Safety Protocols


Cleaning Supplies
Using ECOLAB products, the global leader in hospitality sanitation, to ensure all areas are cleaned and disinfected with increased frequency.

Face Masks
Face masks covering the nose and mouth are required in public spaces on property.

Signage placed to mark appropriate physical distancing guidelines.

Paperless interaction
Eliminating any unnecessary collateral and implementing touchless keycard distribution.

Hand sanitizers
Placed at entrances and exits, as well as various locations throughout the property. 

Items such as compendiums, glassware and toiletries are replaced after each stay.

Health and Safety Reminders
Physical distancing and health guidelines are posted throughout the property.


Clean Commitment Certification
All hosts receive mandatory training and certification on our new safety and sanitation standards. 

Health Checks
Daily temperature checks given as hosts report to work.

Hand washing
All hosts are required to wash their hands or use sanitizer every 60 minutes (for 20+ seconds) and after any activity using their hands.

Shared Equipment
Will be sanitized before, during and after each shift or anytime the equipment is transferred to a new host.

Equipped with CDC recommended supplies and protective wear, including gloves, gowns/aprons, masks and eye protection.


Disinfection and Cleaning
Using ECOLAB sanitation products approved by the Environmental Protection Agency (EPA) to use against the virus that causes COVID-19.

Advanced Sterilization Technology
UV Wands for front desk and guest room items and Electrostatic Sprayers for all public areas.

Guest Rooms
Special focus on high-touch areas including: all handles, television remotes, in-room control panels, light switches, toilet seats, nightstands, telephones, alarm clocks, luggage racks and flooring.

Public Spaces and Communal Areas
Increased scheduled frequency of cleaning and sanitizing in all public areas.

Front Desk & Concierge
Adding clear partitions to provide an additional layer of protection.

Seating arrangements to allow a minimum of 6 feet between each party. Tables, chairs, booths and items such as condiments and check presenters are sanitized after each seating.

Meeting Spaces
Setups to ensure physical distancing for all guests.

Seating configured to allow for 6 feet of separation between groups. Reservations may be required for select properties.

Fitness Center
Increased frequency of cleaning and disinfection of the entire fitness area.

Air Filter and HVAC Cleaning
Air filters in every guest room and in public areas will be replaced on escalated timetables.

Note: Hawaii Vacation Condos by Outrigger® does not manage the public spaces at all of our properties as that is the responsibility of the homeowners associations.  Rest assured, all Hawaii Vacation Condo guestrooms are cleaned to our certified high level of sanitation standards.

We are closely monitoring government policy changes, Centers for Disease Control (CDC) guidelines and local agency recommendations, and will continue to update protocols accordingly. We look forward to welcoming you for a safe and relaxing stay with Outrigger's warm island hospitality.

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