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Outrigger Twin Towns Resort

Room Rates
Serviced room rates are quoted in Australian Dollars (AUD) per room, for 2 persons, for these room categories:
Hotel Room
Deluxe Room
1 Bedroom

Room rates are quoted for 4 persons for this room category:
2 Bedroom

Room rates are quoted for 6 persons for these room categories:
3 Bedroom
Penthouse

Room rates do not include room service, restaurant meals, telephone calls, other guest services and incidentals, parking, or gratuities.

Family Plan
Cot/bed hire charges apply to children up to 2 years.  Additional person charges apply to children 3 years and older.  Hotel Studio and Harbour Hotel Room cannot accommodate a crib or cot.

Additional Persons
35 AUD per night will be charged for each additional person for 1 Bedroom Apartment and 2 Bedroom Apartment
55 AUD per night will be charged for each additional person for Hotel Studio, Harbour Tower Hotel Room, and Deluxe Room

Room Capacity
Hotel Room - 2 persons. Crib or cot not allowed.
Deluxe - 4 persons
1 Bedroom - 3 persons
2 Bedroom - 5 persons
3 Bedroom - 7 persons
Penthouse - 7 persons

Housekeeping Service
Serviced daily:  Hotel Studio, Harbour Tower Hotel Room, Deluxe Room
Serviced every 8th day for stays longer than 7 nights: 1 Bedroom Apartment, 2 Bedroom Apartment

Minimum Night Stay
3-night minimum:
December 24, 2014 - January 4, 2015

Taxes
Taxes are included where applicable

Advance Purchase Offers
Full pre-payment of room and tax for the entire stay will be charged to a registered guest's credit card within 24 hours of booking.  No refunds for cancellations and/or modifications.  Rates are not commissionable.

Deposit Policy
A reservation is guaranteed with a valid credit or debit card. Major credit and debit cards are accepted.

Using a debit card/credit card for deposit or payment
If a guest chooses to secure a reservation or place a room deposit upon check-in with a debit card/credit card, the financial institution that issued the card will typically place a hold on funds equal to the total cost of the guest’s entire itinerary including room, tax and other related expenses. The financial institution’s policies and practices govern the manner and timing of the release of any hold on funds. Outrigger is also not responsible for any overdraft charges or other fees that may result from the financial institution’s policies and practices.

Low season
April 1, 2014 - June 4, 2014
June 10, 2014 - December 23, 2014
January 5, 2015 - March 31, 2015

A deposit of 1 night's room rate paid by credit card on booking or by bank cheque within 48 hours of booking is required to confirm a reservation.  Full payment of total room cost is required on arrival.

High season
June 5 - 9, 2014
December 24, 2014 - January 4, 2015

A deposit of 1 night's room rate paid by credit card on booking or by bank cheque within 48 hours of booking is required to confirm a reservation.  Full payment of total room cost is required 7 days prior to the arrival date.

Cancellation Policy

Low season
April 1, 2014 - June 4, 2014
June 10, 2014 - December 23, 2014
January 5, 2014 - March 31, 2015

An adminstration fee equal to 5% of the total room cost will be charged if a reservation is cancelled 7 days or more prior to the arrival date.
A cancellation fee of 1 night's room rate will be charged if a reservation is cancelled 6 days or less prior to the arrival date.
A cancellation fee of 1 night's room rate will be charged if a guest does not arrive for a confirmed reservation.

High season
June 5 - 9, 2014
December 24, 2014 - January 4, 2015

An adminstration fee equal to 5% of the total room cost will be charged if a reservation is cancelled 14 days or more prior to the arrival date.
A cancellation fee equal to the total room cost for all nights booked will be charged if a reservation is cancelled 13 days or less prior to the arrival date.
A cancellation fee equal to the total room cost for all nights booked will be charged if a guest does not arrive for a confirmed reservation.

Please note that when cancellation is necessary due to extenuating circumstances beyond a guest's control, fees may be waived at the hotel general manager's discretion.  Documentation of the circumstance will be required.

Pre-Authorisations:
A 100 AUD minimum credit card pre-authorisation or 100 AUD cash bond is required at check-in for incidental charges.  Unused funds from credit card pre-authorisations will clear within 10 business days.

Check-in/Check-out
Check-in 2 pm
Check-out 10 am
Late check-out is subject to charge

Reservation and cancellation policies are subject to change without notice.

Toll-Free US, Canada & Guam: 1-866-956-4262 - Toll-Free Australia: 1-800-608313 - Worldwide Phone: +1-303-369-7777
Copyright: © 2010-2014 Outrigger Hotels Hawaii