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Food and Beverage
No food or beverage of any kind will be permitted to be brought into the Hotel by the Guest or any of the Guest's agents, employees, guests, licensees or invitees without the express special permission of the Hotel. The Hotel reserves the right to charge for the service of such food and beverage. The sale and service of alcoholic beverages is regulated by the County of Honolulu. The hotel is responsible for the administration of those regulations. All alcoholic beverages must be served by a hotel representative.

Menu Changes and Substitutions
Menu changes received within 7 days prior to a function will be subject to additional charges. It is our intent to accommodate any requests due to dietary restrictions. These requests must be provided 7 business days prior to the function or an additional fee will apply.

A final guaranteed guest count is due by 12:00 noon seven (7) days prior to the function. You will be charged this guaranteed count, or the actual attendance, whichever is greater. If you do not provide a guaranteed count, the "number agreed", as indicated on the Banquet Event Order, will be the final guarantee.

The Hotel reserves the right to relocate a function location and back-up space based on final guarantees and set-up specifications to better service your guests.

Should a function be cancelled after the final program is set, the following Food and Beverage fees will apply:
Notification of Cancellation Prior to Arrival
Fee: Percentage anticipated Food and Beverage Revenue plus 4.712% tax
0 - 15 days prior: 100%
16 - 30 days prior: 50%

Banquet Bar Service
The Hotel requires a bartender fee per bar for a minimum of two (2) hours. One bartender is staffed per every 50 guests.

Signage and Decorations
Decorations, signage and displays brought into the hotel must be pre-approved. Items may not be attached to any stationary wall, air wall, pillar, floor, door, window or ceiling with tape, nails or other substance in order to prevent damage. No signage of any kind is permitted in the lobby. Signage is to be utilized outside the meeting rooms.

Service Charge and Sales Tax
All food and beverage are subject to 20% service charge (taxable). Hawaii State Excise Tax, currently at 4.166%, will be applied to all charges.

Outdoor Events
Should inclement weather occur, a decision will be made by Patron and the Event Manager regarding the reassignment of the function to an inside location. The Hotel reserves the right to make a final decision to move any outdoor function due to weather. The decision to move a function must be made no less than 5 hours in advance of the scheduled start time, depending on the complexity of the set-up. There is a 10:00 pm curfew for all outdoor functions.

Entertainment and Subcontractors
The Hotel can arrange entertainment and décor requirements. If you choose to book your entertainment direct, set-up/rental fees will be assessed for load-in, staging, lighting and power. It is understood that the premises will be left in a neat and orderly condition, free of debris or display refuse. Based on time and labor, the Patron will incur additional charges for the removal of the group's material by the hotel staff at the close of any event.

Shipping and Receiving
The shipment and quantity of meeting and event materials and boxes must be coordinated directly with the Event Manager prior to shipping. All boxes should be addressed to the following to ensure proper record and storage of shipment:

Outrigger Waikiki Beach Resort
2335 Kalakaua Avenue
Honolulu, Hawaii 96815
Hold for:
Group/Event Name/Guest Name/Arrival Date
Number of Items in Shipment

Please note that there is a minimum charge of $5.00 per box plus 4.712% tax from point to point for delivery and storage of meeting and event boxes. Boxes will not be accepted more than 7 days prior to the scheduled meeting or event.

Hazardous Materials, Equipment, Chemicals and Combustibles
All clients must provide pre-notification and description of storage requirements, MSDS and other documentation as requested, 14 days prior to the equipment/materials arriving to the property. Hotel reserves the right to refuse acceptance of any or all hazardous materials, equipment, chemicals, combustibles or any product deemed potentially unsafe to the well being of hotels guests or employees.

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If you have questions or need assistance with a reservation, please call or click to chat online.

Toll-Free US, Canada & Guam:

Toll-Free Australia:

Worldwide Phone: +1-303-369-7777

Worldwide Fax: +1-303-369-9403

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Toll-Free US, Canada & Guam: 1-866-956-4262 - Toll-Free Australia: 1-800-608313 - Worldwide Phone: +1-303-369-7777
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