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Outrigger Enterprises

Hawaii-based Outrigger Enterprises Group is one of the fastest-growing, privately-held hospitality companies in the Asia Pacific, Oceania and Indian Ocean regions.

The company operates and/or had under development resorts in eight nations and is actively exploring management opportunities in regions worldwide.

An entrepreneurial outlook and sound business practices have driven the successful growth of Outrigger Enterprises Group for over 68 years. Pioneering founders Roy and Estelle Kelley transformed leisure vacationing in Hawaii, and Roy Kelley has often been referred to as the "Father of Hawaii's Modern Tourism." Today, family-owned Outrigger Enterprises Group continues the legacy of its founders with a global vision for hospitality based innovation, effective partnerships, and a deep respect for culture, tradition, and environmental sustainability.

Outrigger in the News

Outrigger Resorts has been named winner in the Best Hotel/Resort Group category of the Australian Federation of Travel Agents’ National Tourism Industry Awards for Excellence.

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Outrigger Enterprises Group has developed and continually evolved its successful approach through planning, building, managing and marketing dozens of resort hotels, vacation ownership resorts and condominiums.

For each project, Outrigger creates substantial results through its philosophy for:

  • Hospitality Services
  • Property Design
  • Owner-Operator Approach

Outrigger incorporates cultural values from each destination into the very fabric of its hospitality services.

Unforgettable Hospitality

Outrigger incorporates cultural values from each destination into the very fabric of its hospitality services. Wherever we operate, Outrigger guest services employees share the local customs to the delight of our guests. A sense of discovery is the foundation of travel; people leave home to experience something new, to open their eyes to the world and share time with loved ones. Respect and celebration of local ways serve as the foundation of a hospitality experience guests will always remember.

Distinctive and Diverse Properties

Outrigger creates distinctively designed properties that express a sense of place, reflecting the unique environment and culture of an area. Outrigger's diverse portfolio delivers guest experiences that offer the very essence of a destination.

We create based on strategy and knowledge, rather than formula. One of Outrigger's key strengths is its aptitude for conceiving and executing unique, market appropriate properties for each new development.

Owners and Operators

As a multi-generational owner with substantial assets of its own, Outrigger brings an owner's mindset of sound judgment and an emphasis on profitable performance. This owner-operator approach enables Outrigger to manage hotels with extreme efficiency, with an eye to the bottom line. Outrigger also brings this approach on board when managing other hotel brands, improving their performance and competitive position.

Hawaii-based Outrigger Enterprises Group is one of the fastest-growing, privately-held hospitality companies in the Asia Pacific, Oceania and Indian Ocean regions.

Beyond the unique philosophy that guides the creation and operation of each property, Outrigger Enterprises Group offers to each partner a blend of cutting-edge technology, award-winning sales and marketing strategies, operational flexibility and the financial strength to move forward effectively, swiftly and smoothly.

The Group develops and manages full-service hotels, condominium resorts, vacation ownership (timeshare) resorts and resort retail complexes.

Total Management Solution
Outrigger offers a "Total Management Solution." The Group develops and manages full-service hotels, condominium resorts, vacation ownership (timeshare) resorts and resort retail complexes. Our breadth of experience allows us to manage any of these components, providing centralized management for even the largest-scale developments.

Technological Advantages
In today's hospitality world, technology plays one of the most crucial roles in maximizing profitability. Outrigger insists upon being "first to market" in applying cutting-edge technology. The Group continuously develops and implements proprietary technological solutions—reaching potential customers, booking reservations and managing customer relationships.

Outrigger's custom-designed proprietary software enables the company to:

  • Maximize web-based sales
  • Optimize its reservation system
  • Connect with both travel partners and guests before, during and after their stay

By utilizing hybrid marketing and distribution channels, and incorporating seamless availability and booking capabilities, Outrigger can convert sales quickly and cost-effectively. As an example, Outrigger has established direct real-time online connections to its room inventory for a number of travel wholesalers and retailers - resulting in instant, cost effective and reliable reservations.

Marketing Savvy
Outrigger is a regional leader not only in hospitality, but in travel marketing as well. The Group creates a sustainable and diversified demand for its leisure products using advanced, meticulous marketing tools and techniques and strong marketing partnerships.

Outrigger has one of the most effective sales and marketing forces of any independent hotel and resort company. The Group's websites enjoy among the highest traffic of leading hospitality companies in the Asia Pacific, Oceania and Indian Ocean regions, and its cross-sales strategies deliver high conversion levels and premium rates.

The Group has nurtured strong, longstanding relationships throughout the travel industry, including airlines, wholesale tour operators, online and traditional travel agencies. Thousands of retail travel agents operate within the fold of Outrigger's global network of specialists.

Outrigger also utilizes targeted research to determine the best customer prospects, markets, campaign timing and message—and to fine tune its product based on guest satisfaction surveys.

A Flexible Approach
Outrigger has developed comprehensive, yet flexible, brand guidelines that ensure a consistently high level of quality and guest experience.

As an integral part of its offerings, Outrigger shares its knowledge of resort hotel development—from optimum floor plans, to appealing recreation facilities, to efficient back-of-the-house designs, to employee training programs—to help owners and developers create award winning, resort-focused hotels and resorts.

Financial Strength
Outrigger distinguishes itself from its competitors with substantial financial strength. With a substantial net worth, the Group is highly respected in the financial community for building its substantial asset base and net worth through prudent, value-creation strategies.

Outrigger's specialized expertise in Asia Pacific, Oceania and the Indian Ocean regions maximizes return and reduces volatility. Centralized financial operations create economies when negotiating purchasing contracts, labor agreements or insurance requirements. Additionally, expertise in raising debt capital in excess of US$1 billion over the last 10 years allows Outrigger to leverage its balance sheet at the most favorable interest rates.

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Outrigger Enterprises Group measures its success in its ability to:

  • Keep commitments to its owners, partners, employees, guests and the communities in which it does business.
  • Enhance the value and maximize the profitability of its own and partners' hospitality assets.
  • Provide smart, effective management solutions and high standards of service for each property.
  • Provide its staff with an opportunity for training and personal growth in the hospitality industry.

With its proven experience and knowledge in resort development and operations, its worldwide marketing and sales network, and its values-based, employee-focused approach, Outrigger is committed to offering the best "Total Management Solution" for every aspect of any leisure lodging or hospitality services project. Most importantly, Outrigger is committed to your success.

Portfolio Of Properties

Outrigger Enterprises Group has created a highly successful brand strategy that enables the company to market and manage properties through a growing number of hospitality industry partnerships.

The Group's flagship is its proprietary Outrigger® Resorts brand, focused on becoming the premier beachfront resort brand in the world. The Group has also forged strong strategic partnerships with other major hospitality companies. Outrigger works with each partner to maximize market potential by implementing the most effective and profitable branding for each development.

Outrigger® Resorts
Outrigger Resorts is the proprietary hospitality brand of Outrigger Enterprises Group. Outrigger owns and operates resorts in iconic beach destinations worldwide: Hawaii, Guam, Fiji, Thailand, Mauritius, and the Maldives. Outrigger Resorts offers guests authentic, localized signature experiences, and unmatched hospitality at full service beachfront resorts.

Hawaii Vacation Condos by Outrigger®
Outrigger's lodging product also includes comfortable vacation apartment and villa accommodations located in prime locations on Oahu, Maui, Kauai and Hawaii Island.

OHANA Hotels by Outrigger®
Mid-priced OHANA hotels offer excellent value conveniently located near Waikiki Beach, and Waikiki's excellent shopping and transportation.

Embassy Suites®
Embassy Suites - Waikiki Beach Walk®, Hawaii's only all-suite hotel, is located at the exciting Waikiki Beach Walk® shopping and dining promenade. The hotel is owned by American Assets Trust and operated by Outrigger Enterprises Group.

Holiday Inn Resort®
Holiday Inn® Waikiki Beachcomber Resort is Hawaii's only Holiday Inn® branded hotel. This hotel is in the center of Waikiki on world famous Kalakaua Avenue.

Wyndham Vacation Ownership®
Outrigger Resort Club, offered via an alliance with Wyndham Vacation Ownership, the world's largest timeshare company, features a premier collection of vacation ownership developments in Hawaii and other markets.

Hilton Grand Vacations™
Outrigger Enterprises Group has been contracted by Hilton Grand Vacations® to provide comprehensive onsite property management services for Hokulani Waikiki by Hilton Grand Vacations Club, a new upscale timeshare resort located in the heart of Waikiki at Waikiki Beach Walk®.

Ala Moana Hotel
Honolulu's Landmark Hotel is a contemporary urban hotel with over 1,000 rooms and suites. The hotel adjoins Ala Moana Center, the world's largest open-air shopping mall, and is just steps to the Hawaii Convention Center. This full-service hotel offers 4 restaurants, a nightclub, and more than 15,000 square feet of meeting space.

Outrigger's leaders believe passionately that strong results begin with listening

Outrigger Enterprises Group is led by a top executive management team of highly motivated and capable professionals with decades of experience in their respective fields.

Our values-based management style encourages collaboration and innovation to inspire and lead our diversifying operations. We believe passionately that strong results begin with listening; we learn from our communities, our staff, our guests and our business partners, and we base each financial, operational and sales and marketing decision on this collected expertise.

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Dr. Richard Kelley

Chairman of the Board Emeritus

Dr. Richard Kelley is chairman of the board emeritus of Outrigger® Enterprises Group. He served as Outrigger’s president until 1988, chief executive officer until 1993 and chairman of the board until 2011.

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Dr. Charles R. Kelley

Chairman of the Board

Dr. Kelley joined Outrigger in 2000 as vice president. He assumed the chairmanship in 2011. In addition to his role as chairman, he serves as Outrigger’s vice president for the KF Development Group, which has oversight responsibility for the company's advisory board of directors and a variety of investor-related services for owners of the company and its affiliates.

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W. David P. Carey, III

President and Chief Executive Officer

David Carey joined Outrigger in 1986 as executive vice president and general counsel. He became president in 1988 and CEO in 1993. Under his leadership, the Hawai‘i-based company has gone global, becoming one of the fastest growing, privately held hospitality companies in the Asia Pacific region.

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Sean Dee

Chief Marketing Officer

Sean Dee is responsible for developing and deploying global marketing and brand strategies. Working closely with the company’s Hawai‘i and Asia-Pacific regions to address market-specific sales and marketing needs, he drives integration, collaboration and consistency across the entire Outrigger global portfolio.

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Ruthann Yamanaka

Chief People Officer

Ruthann Yamanaka serves over 4,600 Outrigger employees system-wide and spearheads the company’s ongoing strategic initiatives in organizational culture, employee development and talent management.

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Darren Edmonstone

Asia Pacific

Darren Edmonstone is managing director, Asia-Pacific, of Outrigger® Enterprises Group. He is responsible for all hospitality development and operations for Outrigger in the Asia Pacific region.

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Barry Wallace

Hospitality Service

Barry Wallace is responsible for all hospitality service operations in Hawai'i and Guam for hotels, resorts and condominiums operated by Outrigger Enterprises Group under the Outrigger, OHANA, Embassy Suites Hotels®, Holiday Inn®, Wyndham Vacation Owenership®, Hilton Grand Vacations Club® and Best Western® brands as well as those that are unbranded.

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Ed Case

Chief Legal Officer

Ed Case is senior vice president and chief legal officer of Outrigger® Enterprises Group. He joined Outrigger in 2013 after full careers in both the private practice of law and elective office.

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Alan White

Chief Information Officer

Alan White is the senior vice president and chief information officer for Outrigger® Enterprises Group. As such, he is responsible for the strategic development and implementation of all information technology needs for the company.

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Michael Regan

Chief Financial Officer

Michael Regan is responsible for providing financial guidance and strategic financial vision to efficiently manage the business affairs of the company, and to insure that adequate financial resources are in place to sustain the company’s operational needs and growth objectives.

Paul Richardson - Chief Operating Officer

Paul Richardson

Chief Operating Officer

Paul Richardson oversees and directs strategic operational leadership and guidance on key topics and issues affecting the company.

For more information regarding development opportunities, please contact:

Asia-Pacific

Darren J. Edmonstone
Managing Director, Asia-Pacific
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Outrigger Hotels and Resorts - Asia

No.1 Pasak-Koktanod Road, Cherngtalay
Thalang, Phuket 83110 Thailand

United States

Outrigger Enterprises Group
2375 Kuhio Avenue
Honolulu, Hawaii 96815-2939 USA

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